clientidentification

To find the best way to collect all info about customer’s preferences to provide the highest quality service and build the optimal tracking system for customer behavior.

A private luxury country club and restaurant USA chain with extremely high standards of customer service.

*any information is published solely with the consent of the customer

our solution

We’ve built recommendation and the customer behaviour tracking system utilizing advanced analytics, Face Recognition, Computer Vision and AI technologies.

The system tracks:

clients’ lifestyle, hobbies, marital status, number of kids, their age;
clients’ types of activity in the club;
customer behavior;
favorite food, table, restaurant, time, etc.;
areas of the club where the clients prefer to spend time.

The system enables the administrator/waiter to offer the clients their constant preferences, as well as predict their wants and needs (eg. knowing in advance that the client wants to order fish after playing golf, the waiter offers favorite white wine at a special price).

The solution is built based on the computer vision, distribution and recommendation systems allowing club staff to build customer loyalty, as well as create a top experience.