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Incident Management

Incident Management

Incident Management is the process of managing the lifecycle of incidents to ensure that normal service operation is restored as quickly as possible. This involves detecting, logging, categorizing, prioritizing, and resolving incidents that disrupt or degrade the quality of IT services. Effective incident management minimizes downtime and impacts on users, ensuring timely resolution and continuous service improvement. The process includes identifying root causes, implementing corrective actions, and maintaining communication with stakeholders. Tools like PagerDuty, ServiceNow, and Opsgenie help automate and streamline incident management workflows.

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