Harness NLP for Business: Text Data Insights and Automation

For a banking institute, we implemented an advanced AI-driven system using machine learning and facial recognition to track customer emotions during interactions with bank managers. Cameras analyze real-time emotions (positive, negative, neutral) and conversation flow, providing insights into customer satisfaction and employee performance. This enables the Client to optimize operations, reduce inefficiencies, and cut costs while improving service quality.

The client wanted to provide the highest quality service to its customers. To achieve this, they needed to find the best way to collect information about customer preferences and build an optimal tracking system for customer behavior. To solve this challenge, we built a recommendation and customer behavior tracking system using advanced analytics, Face Recognition, Computer Vision, and AI technologies. This system helped the club staff to build customer loyalty and create a top-notch experience for their customers.

The online marketplace for cars wanted to improve search for users by adding full-text and voice search, as well as advanced search with specific options. We built a system application using Machine Learning and NLP methods to process text queries, and the Google Cloud Speech API to process audio queries. This helped greatly improve the user experience by providing a more intuitive and efficient search option for them.

The large Retail company was facing a significant challenge in managing and tracking our employees' working hours and needed a solution that would automate the process and ensure accuracy. We developed a system for counting employees' working hours. Employees simply approach the device upon arrival and the system automatically identifies them and records their check-in time.