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Client Identification

Client Identification

The client wanted to provide the highest quality service to its customers. To achieve this, they needed to find the best way to collect information about customer preferences and build an optimal tracking system for customer behavior. To solve this challenge, we built a recommendation and customer behavior tracking system using advanced analytics, Face Recognition, Computer Vision, and AI technologies. This system helped the club staff to build customer loyalty and create a top-notch experience for their customers.

5%

customer retention boost

25%

profit growth
Client Identification preview

About the client

A private luxury country club and restaurant USA chain with extremely high standards of customer service.

Tech stack

Python icon
Python
React icon
ReactJS
Django REST icon
DRF
Pandas icon
Pandas
AWS icon
AWS

The client's needs

Challenges & solutions

Challenge

To find the best way to collect all info about customer’s preferences to provide the highest quality service and build the optimal tracking system for customer behavior.

Solution

We’ve built recommendations and the customer behaviour tracking systems utilizing advanced analytics,  Face Recognition, Computer Vision and AI technologies.

The system tracks:
- clients’ lifestyles, hobbies, marital status, number of kids, and their age;
- clients' activities at the club;
- customer behavior;
- favorite food items, tables, restaurants, time periods, etc.
- areas of the club where clients prefer to spend time together.

The system enables the administrator/waiter to offer the clients their constant preferences, as well as predict their wants and needs (eg. knowing in advance that the client wants to order fish after playing golf, the waiter offers the preferred white wine at a special price).

The solution is built using Computer Vision, a distribution and recommendation system that allowed club staff to build customer loyalty, as well as create a top customer experience.

Challenge

Solution

Challenge

Solution

Challenge

Solution

Challenge

Solution

Challenge

Solution

Challenge

Solution

Challenge

Solution

Results

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The team has met all requirements. DATAFOREST produces high-quality deliverables on time and at excellent value.

Christopher Loss photo

Christopher Loss

CEO Dayrize Co, Restaurant chain

Steps of providing
data scraping services

Consultation icon

Step 1 of 5

Free consultation

It's a good time to get info about each other, share values and discuss your project in detail. We will advise you on a solution and try to help to understand if we are a perfect match for you.
Analysis icon

Step 2 of 5

Discovering and feasibility analysis

One of our core values is flexibility, hence we work with either one page high level requirements or with a full pack of tech docs.  At this stage, we need to ensure that we understand the full scope of the project. Receive from you or perform a set of interviews and prepare the following documents: list of features with detailed description and acceptance criteria; list of fields that need to be scraped, solution architecture. Ultimately we make a project plan which we strictly follow. We are a result-oriented company, and that is one of our core values as well.
Solutions icon

Step 3 of 5

Solution development

At this stage, we develop the scraping engine core logic. We run multiple tests to ensure that the solution is working properly. We map the fields and run the scraping. While scraping, we keep the full raw data so the final model can be enlarged easily. Ultimately we store data in any database and run quality assurance tests.
Data delivery icon

Step 4 of 5

Data delivery

After quality assurance tests are completed, we deliver data and solutions to the client. Though we have over 15 years of expertise in data engineering, we expect client’s participation in the project. While developing and crawling data, we provide midterm results so you can always see where we are and provide us with feedback. By the way, a high-level of communication is also our core value.
Support improvement icon

Step 5 of 5

Support and continuous improvement

We understand how crucial the solutions that we code for our clients are! Our goal is to build long-term relations, so we provide guarantees and support agreements. What is more, we are always happy to assist with further developments and statistics show that for us, 97% of our clients return to us with new projects.

How we provide data integration solutions

Consultation icon

Step 1 of 5

Free consultation

It's a good time to get info about each other, share values and discuss your project in detail. We will advise you on a solution and try to help to understand if we are a perfect match for you.
Analysis icon

Step 2 of 5

Discovering and feasibility analysis

One of our core values is flexibility, hence we work with either one page high level requirements or with a full pack of tech docs.  

At this stage, we need to ensure that we understand the full scope of the project. We receive from you or perform a set of interviews and prepare the following documents: integration pipeline (which data we should get and where to upload), process logic (how system should work); use cases and acceptance criteria; solution architecture. Ultimately we make a project plan which we strictly follow.
Solutions icon

Step 3 of 5

Solution development

At this stage, we build ETL pipelines and necessary APIs to automate the process. We attract our DevOps team to build the most efficient and scalable solution. Ending up with unit tests and quality assurance tests to ensure that the solution is working properly. Focus on Results is one of our core values as well.
Data delivery icon

Step 4 of 5

Solution delivery

After quality assurance tests are completed, we deliver solutions to the client. Though we have over 15 years of expertise in data engineering, we are expecting client’s participation in the project. While developing the integration system, we provide midterm results so you can always see where we are and provide us with feedback. By the way, a high-level of communication is also our core value.
Support improvement icon

Step 5 of 5

Support and continuous improvement

We understand how crucial the solutions that we code for our clients are! Our goal is to build long-term relations, so we provide guarantees and support agreements. What is more, we are always happy to assist with further developments and statistics show that for us, 97% of our clients return to us with new projects.

Steps of providing web applications services

Consultation icon

Step 1 of 7

Web development discovery

In the initial stage of the web-based development project, professional business analysts make detailed documentation of the project requirements and the approximate structure of the future web application. DATAFOREST is a custom web application development agency, guided by extensive experience in multiple industries. We give you detailed project documentation and then assemble the team according to your time and budget.
Analysis icon

Step 2 of 7

UX and UI design

Based on your wishes, the needs of your target audience, and the best web application design and development practices, our UX and UI experts create an aesthetically pleasing and user-friendly interface for your app to satisfy even the most demanding users.
Solutions icon

Step 3 of 7

Web-based application development

At DATAFOREST we are following the best programming design principles and approaches. Being a data engineering company, we build high load platforms, with a significant level of flexibility and result orientation. We keep our deadlines and follow SOC 2 compliance requirements.
Data delivery icon

Step 4 of 7

Integration

With DATAFOREST, integrating the application into your business won’t stop your processes for a minute. We provide seamless integration with your software infrastructure and ensure smooth operation in no time.
Quality assurance icon

Step 5 of 7

Quality assurance

We use a multi-level quality assurance system to avoid any unforeseen issues. Working with DATAFOREST, you can be confident that your web app development service solutions arrive to the market polished and in full compliance with all certification requirements.
Support improvement icon

Step 6 of 7

24/7 support

Once a product is released to the market, it’s crucial to keep it running smoothly. That’s why our experts provide several models of post-release support to ensure application uptime and stable workflows, increasing user satisfaction.
Web app improvement icon

Step 7 of 7

Web app continuous improvement

Every truly high-quality software product has to constantly evolve to keep up with the times. We understand this, and therefore we provide services for updating and refining our software, as well as introducing new features to meet the growing needs of your business and target audience.

The way we deal with your task and help achieve results

Consultation icon

Step 1 of 5

Free consultation

It's a good time to get info about each other, share values and discuss your project in detail. We will advise you on a solution and try to help to understand if we are a perfect match for you.
Analysis icon

Step 2 of 5

Discovering and feasibility analysis

One of our core values is flexibility, hence we work with either one page high level requirements or with a full pack of tech docs.  

In Data Science, there are numerous models and approaches, so at this stage we perform a set of interviews in order to define project objectives. We elaborate and discuss a set of hypotheses and assumptions. We create solution architecture, a project plan, and a list of insights or features that we have to achieve.
Solutions icon

Step 3 of 5

Solution development

The work starts with data gathering, data cleaning and analysis. Feature engineering helps to determine your target variable and build several models for the initial review. Further modeling requires validating results and selecting models for the further development. Ultimately, we interpret the results. Nevertheless, data modeling is about a process that requires lots of back and forth iterations. We are result focused, as it’s one of our core values as well.
Data delivery icon

Step 4 of 5

Solution delivery

Data Science solutions can be a list of insights or a variety of different models that consume data and return results. Though we have over 15 years of expertise in data engineering, we expect client’s participation in the project.  While modeling, we provide midterm results so you can always see where we are and provide us with feedback. By the way, a high-level of communication is also our core value.
Support improvement icon

Step 5 of 5

Support and continuous improvement

We understand how crucial the solutions that we code for our clients are! Our goal is to build long-term relations, so we provide guarantees and support agreements. What is more, we are always happy to assist with further developments and statistics show that for us, 97% of our clients return to us with new projects.

The way we deal with your issue and achieve result

Consultation icon

Free consultation

Step 1 of 5

It's a good time to get info about each other, share values and discuss your project in detail. We will advise you on a solution and try to help to understand if we are a perfect match for you.
Analysis icon

Step 2 of 5

Discovering and feasibility analysis

One of our core values is flexibility, hence we work with either one page high level requirements or with a full pack of tech docs.  

Depending on project objectives, DevOps activity requires auditing the current approach, running metrics measurement, performing monitoring and checking logs. By having a set of interviews, we ensure that we understand the full scope of the project. Ultimately we make a project plan which we strictly follow. We are a result-oriented DevOps service provider company, and that is one of our core values as well.
Solutions icon

Step 3 of 5

Solution development

At this stage, our certified DevOps engineers refine the product backlog. We deliver great results within digital transformation, cost optimization, CI/CD setup, containerization, and, last but not least, monitoring and logging. We are a result focused company – it’s one of our core values.
Data delivery icon

Step 4 of 5

Solution delivery

After quality assurance tests are completed, we deliver solutions to the client. Though we have over 15 years of expertise in data engineering, we expect client’s participation in the project. By the way, a high-level of communication is also our core value.
Support improvement icon

Step 5 of 5

Support and continuous improvement

We understand how crucial the solutions that we code for our clients are! Our goal is to build long-term relations, so we provide guarantees and support agreements. What is more, we are always happy to assist with further developments and statistics show that for us, 97% of our clients return to us with new projects.

Success stories

Check out a few case studies that show why DATAFOREST will meet your business needs.

Data parsing

We helped a law consulting company create a unique instrument to collect and store data from millions of pages from 5 different court sites. The scraped information included PDF, Word, JPG, and other files. The scripts were automated, so the collected files were updated when information changed.
14.8 mln

pages processed daily

43 sec

updates checking

Sebastian Torrealba photo

Sebastian Torrealba

CEO, Co-Founder DeepIA, Software for the Digital Transformation
View case study
Data parsing case image
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These guys are fully dedicated to their client's success and go the extra mile to ensure things are done right.

Data-driven marketing

We created a solution that helped optimize the customer base to get the most out of the customer data. This solution notifies the client about the services/goods, which they would likely buy, according to the gathered information.
20%

sales growth

200%

traffic boost

Jerermy Groves photo

Jeremy Groves

CEO ThinkDigital, Digital and Marketing Agency
View case study
Data-driven marketing case image
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They developed solutions that brought value to our business.

Web app for dropshippers

The Client wanted to create a web app for people who sell products online (dropshippers) to show them the most popular products and calculate the potential profits. DATAFOREST designed and built the web app from scratch, creating high-load scraping algorithms to extract data from different e-commerce marketplaces, developing AI algorithms to calculate profits, and integrating the payment system with various functionalities.
100k+

hourly users

1,5 mln+

Shopify stores

Josef G. photo

Josef G.

CEO, Founder Software Development Agency
View case study
Web app for dropshippers case image
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If we experience any problems, they come back to us with good recommendations on how the project can be improved.

DevOps Experience

The ML startup faced high costs during its growth for a data-driven platform infrastructure that processes around 30 TB per month and stores raw data for 12 months on AWS. We reduced the monthly cost from $75,000 to $22,000 and achieved 30% performance over SLA.
2k+

QPS performance

70%

cost reduction

Robert P. photo

Robert P.

CTO Cybersecurity
View case study
DevOps Experience case image
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They have very intelligent people on their team — people that I would gladly hire and pay for myself.

Latest publications

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