Chargeback Management B2B SaaS Platform

Chargeback is a powerful B2B SaaS platform designed to revolutionize chargeback management. With enterprise-grade API integrations (Ethoca, Verifi), seamless payment processor connections (Stripe, Shopify, Braintree and others), and real-time dispute alerts, it empowers merchants to stay ahead of chargebacks before they happen. Featuring dynamic billing and intuitive dashboards, Chargeback helps businesses retain more revenue, reduce operational costs, and enhance trust with payment processors and customers.

Finance

Web and mobile development

Fintech

Finance

Web and mobile development

Fintech

90%

of transactions related to the incoming alerts are successfully identified

75%

of identified transactions are automatically refunded

About the client

The client, founder of the biggest product research platform for dropshippers, faced chargeback issues firsthand and understood the challenges they pose for merchants. With knowledge of the pains and risks chargebacks bring to merchants, he envisioned a top-tier SaaS platform to automate chargeback handling.

Tech stack

AWS Lambda

AWS Fargate

AWS Step Functions

ReactJS

Python

The client's needs

The client needed a proactive B2B SaaS platform to reduce chargebacks and simplify dispute resolution, safeguarding merchant revenue and credibility. They required an innovative solution with seamless payment system integrations, real-time dispute alerts, and built-in chargeback management tools—empowering businesses to take instant action. Dynamic pricing and intuitive dashboards ensure efficient and hassle-free dispute management.

Challenges & solutions

Challenge

API Integrations with Alert Providers

The platform required API integrations with leading alert providers, such as Ethoca and Verifi, to provide real-time chargeback prevention. Additionally, there was a need to set up direct access to RDR alerts to ensure timely and secure information retrieval. Development approval requires extensive negotiations with providers, compliance verification, and securing official reseller agreements.

Solution

Dataforest handled the entire approval process, from provider interviews to compliance reviews, ensuring seamless API integration with alert providers Ethoca and Verifi (both CDRN and RDR). After rigorous testing, we secured certification, making Chargeback an official reseller of alert services. To enhance accessibility, we configured SFTP access for real-time RDR alerts, enabling businesses to streamline chargeback prevention effortlessly.

Challenge

Payment System Integrations (Stripe, Shopify, Chargebee, etc.)

Seamless payment processing was essential for automating refunds and reducing merchant workload. However, each payment provider had unique compliance and approval requirements, delaying go-to-market speed.

Solution

Dataforest developed and deployed custom API integrations for Stripe, Shopify, Chargebee, Braintree, and others to streamline the refund process and reduce merchant workload. While developing the Stripe and Shopify apps, the team promptly addressed feedback from their Support Teams during the verification process. Both apps were successfully approved and are now listed on their respective marketplaces.

Now, Chargeback continues to refine and enhance these integrations, maximizing efficiency and success for its users.

Challenge

Custom Billing System for Dynamic Pricing

Traditional chargeback solutions lack pricing flexibility, making it challenging to scale effectively. This B2B platform needed a transparent, pay-per-use billing model while preventing fraudulent activities.

Solution

Our team built a dynamic billing engine that adjusts pricing based on chargeback volume, lowering costs as merchants scale. Integrated with Stripe, Shopify, Billing, and other payment systems, it ensures transparent pay-per-use pricing, fraud protection, and seamless transactions.

This SaaS platform adapts to merchant needs while maintaining stability and security, and it is supported by a robust backend and continuous optimizations from our developers and business analysts.

Challenge

Advanced Notification System for Users & Support Teams

Merchants and support teams needed real-time visibility into dispute alerts, refunds, and disputes. A lack of timely notifications could lead to missed refund opportunities and financial losses.

Solution

Dataforest built a real-time monitoring system using Prometheus (metrics collection & monitoring) and Grafana (dashboards) to keep merchants and support teams updated on refunds and disputes. Users get custom alerts via email, Slack, or in-platform messages, while dedicated support channels speed up response times. Data insights help identify key touchpoints, ensuring faster dispute resolution, reduced losses, and improved user satisfaction.

Challenge

Streamlined Customer Onboarding

The platform needed a frictionless onboarding process to reduce reliance on customer support. Without a clear setup flow, users could struggle with the enrollments for the alert providers’ services and configuring the integrations, leading to churn.

Solution

Our team created a self-service onboarding with step-by-step tutorials and an intuitive navigation system, allowing users to integrate seamlessly without support. A dedicated Admin Panel helps support teams resolve issues efficiently, while continuous assistance is available for technical questions. This reduces onboarding time, lowers churn, and improves user satisfaction.

Challenge

Scalability & Future-Ready Infrastructure

As demand grows, the platform must handle a high volume of chargeback alerts and support custom integrations for enterprise clients.

Solution

We built a scalable architecture for high-volume dispute alert processing and seamless enterprise integrations. Custom API support enables automated refunds at scale, while a robust alert system ensures high availability and reliability. This B2B SaaS platform empowers merchants to handle growing demand effortlessly.

Challenge

Solution

Challenge

Solution

Results

Dataforest developed a B2B SaaS platform to process chargeback alerts, automate refunds, and streamline dispute resolution for merchants.

The platform enables proactive chargeback prevention and streamlined refund processing by integrating real-time dispute alerts such as Ethoca and Verifi (both CDRN and RDR) and custom payment system integrations (Stripe, Shopify, etc).

A dynamic billing engine, advanced notification system, and self-service onboarding enhance efficiency, reduce operational workload, and improve user experience.

The platform’s scalable architecture ensures seamless growth, empowering businesses to expand their user base and integrate with new payment systems effortlessly.

Key Outcomes:

- 90% of transactions identified before disputes escalate;

- 75% of transactions automatically refunded;

- Faster dispute resolution & reduced financial losses;

- Seamless API & payment system integrations;

- Scalable architecture for future growth.

Chargeback Management B2B SaaS Platform

Steps of providing
data scraping services

Step 1 of 5

Free consultation

It's a good time to get info about each other, share values and discuss your project in detail. We will advise you on a solution and try to help to understand if we are a perfect match for you.

Step 2 of 5

Discovering and feasibility analysis

One of our core values is flexibility, hence we work with either one page high level requirements or with a full pack of tech docs. At this stage, we need to ensure that we understand the full scope of the project. Receive from you or perform a set of interviews and prepare the following documents: list of features with detailed description and acceptance criteria; list of fields that need to be scraped, solution architecture. Ultimately we make a project plan which we strictly follow. We are a result-oriented company, and that is one of our core values as well.

Step 3 of 5

Solution development

At this stage, we develop the scraping engine core logic. We run multiple tests to ensure that the solution is working properly. We map the fields and run the scraping. While scraping, we keep the full raw data so the final model can be enlarged easily. Ultimately we store data in any database and run quality assurance tests.

Step 4 of 5

Data delivery

After quality assurance tests are completed, we deliver data and solutions to the client. Though we have over 15 years of expertise in data engineering, we expect client’s participation in the project. While developing and crawling data, we provide midterm results so you can always see where we are and provide us with feedback. By the way, a high-level of communication is also our core value.

Step 5 of 5

Support and continuous improvement

We understand how crucial the solutions that we code for our clients are! Our goal is to build long-term relations, so we provide guarantees and support agreements. What is more, we are always happy to assist with further developments and statistics show that for us, 97% of our clients return to us with new projects.

How we provide data integration solutions

Step 1 of 5

Free consultation

It's a good time to get info about each other, share values and discuss your project in detail. We will advise you on a solution and try to help to understand if we are a perfect match for you.

Step 2 of 5

Discovering and feasibility analysis

One of our core values is flexibility, hence we work with either one page high level requirements or with a full pack of tech docs.

At this stage, we need to ensure that we understand the full scope of the project. We receive from you or perform a set of interviews and prepare the following documents: integration pipeline (which data we should get and where to upload), process logic (how system should work); use cases and acceptance criteria; solution architecture. Ultimately we make a project plan which we strictly follow.

Step 3 of 5

Solution development

At this stage, we build ETL pipelines and necessary APIs to automate the process. We attract our DevOps team to build the most efficient and scalable solution. Ending up with unit tests and quality assurance tests to ensure that the solution is working properly. Focus on Results is one of our core values as well.

Step 4 of 5

Solution delivery

After quality assurance tests are completed, we deliver solutions to the client. Though we have over 15 years of expertise in data engineering, we are expecting client’s participation in the project. While developing the integration system, we provide midterm results so you can always see where we are and provide us with feedback. By the way, a high-level of communication is also our core value.

Step 5 of 5

Support and continuous improvement

Steps of providing web applications services

Step 1 of 7

Web development discovery

In the initial stage of the web-based development project, professional business analysts make detailed documentation of the project requirements and the approximate structure of the future web application. DATAFOREST is a custom web application development agency, guided by extensive experience in multiple industries. We give you detailed project documentation and then assemble the team according to your time and budget.

Step 2 of 7

UX and UI design

Based on your wishes, the needs of your target audience, and the best web application design and development practices, our UX and UI experts create an aesthetically pleasing and user-friendly interface for your app to satisfy even the most demanding users.

Step 3 of 7

Web-based application development

At DATAFOREST we are following the best programming design principles and approaches. Being a data engineering company, we build high load platforms, with a significant level of flexibility and result orientation. We keep our deadlines and follow SOC 2 compliance requirements.

Step 4 of 7

Integration

With DATAFOREST, integrating the application into your business won’t stop your processes for a minute. We provide seamless integration with your software infrastructure and ensure smooth operation in no time.

Step 5 of 7

Quality assurance

We use a multi-level quality assurance system to avoid any unforeseen issues. Working with DATAFOREST, you can be confident that your web app development service solutions arrive to the market polished and in full compliance with all certification requirements.

Step 6 of 7

24/7 support

Once a product is released to the market, it’s crucial to keep it running smoothly. That’s why our experts provide several models of post-release support to ensure application uptime and stable workflows, increasing user satisfaction.

Step 7 of 7

Web app continuous improvement

Every truly high-quality software product has to constantly evolve to keep up with the times. We understand this, and therefore we provide services for updating and refining our software, as well as introducing new features to meet the growing needs of your business and target audience.

The way we deal with your task and help achieve results

Step 1 of 5

Free consultation

It's a good time to get info about each other, share values and discuss your project in detail. We will advise you on a solution and try to help to understand if we are a perfect match for you.

Step 2 of 5

Discovering and feasibility analysis

One of our core values is flexibility, hence we work with either one page high level requirements or with a full pack of tech docs.

In Data Science, there are numerous models and approaches, so at this stage we perform a set of interviews in order to define project objectives. We elaborate and discuss a set of hypotheses and assumptions. We create solution architecture, a project plan, and a list of insights or features that we have to achieve.

Step 3 of 5

Solution development

The work starts with data gathering, data cleaning and analysis. Feature engineering helps to determine your target variable and build several models for the initial review. Further modeling requires validating results and selecting models for the further development. Ultimately, we interpret the results. Nevertheless, data modeling is about a process that requires lots of back and forth iterations. We are result focused, as it’s one of our core values as well.

Step 4 of 5

Solution delivery

Data Science solutions can be a list of insights or a variety of different models that consume data and return results. Though we have over 15 years of expertise in data engineering, we expect client’s participation in the project. While modeling, we provide midterm results so you can always see where we are and provide us with feedback. By the way, a high-level of communication is also our core value.

Step 5 of 5

Support and continuous improvement

The way we deal with your issue and achieve result

Free consultation

Step 1 of 5

It's a good time to get info about each other, share values and discuss your project in detail. We will advise you on a solution and try to help to understand if we are a perfect match for you.

Step 2 of 5

Discovering and feasibility analysis

One of our core values is flexibility, hence we work with either one page high level requirements or with a full pack of tech docs.

Depending on project objectives, DevOps activity requires auditing the current approach, running metrics measurement, performing monitoring and checking logs. By having a set of interviews, we ensure that we understand the full scope of the project. Ultimately we make a project plan which we strictly follow. We are a result-oriented DevOps service provider company, and that is one of our core values as well.

Step 3 of 5

Solution development

At this stage, our certified DevOps engineers refine the product backlog. We deliver great results within digital transformation, cost optimization, CI/CD setup, containerization, and, last but not least, monitoring and logging. We are a result focused company – it’s one of our core values.

Step 4 of 5

Solution delivery

After quality assurance tests are completed, we deliver solutions to the client. Though we have over 15 years of expertise in data engineering, we expect client’s participation in the project. By the way, a high-level of communication is also our core value.

Step 5 of 5

Support and continuous improvement

Success stories

Check out a few case studies that show why DATAFOREST will meet your business needs.

All Success Stories

Financial Intermediation Platform

The project aims to develop a deal origination platform for private equity investments in infrastructure-related sectors and involves building a secure, interactive B2B platform from scratch, with sign-up functionality to connect investment firms to proprietary investment opportunities. DATAFOREST built a highly-loaded platform and applied AI functionality to empower the application's development.

98%

model accuracy

100%

timely development

Enrico Cattabiani

Founder & CEO IDN, Infrastructure Deals Network

View case study

Financial Intermediation Platform preview

They understood our requirements, translated into actions rapidly, and adapted to requests easily.

Bank Data Analytics Platform

The Bank Data Analytics Platform project aims to develop a web-based application for the Client and its customers to query and analyze data relating to various banks and other financial institutions. The project involves building an interactive B2B web app with custom dashboards and analytics features, as well as using AI functionality to empower the application's development and analytics capabilities.

30+

system integrations

19%

CX boost

Stuart Theobald

Chairman Intellidex, Financial Services and Consulting company

View case study

They've had a quick grasp of what we are trying to do and delivered to our spec without a fuss.

Performance Optimization & Bottlenecks Elimination

The financial services company faced performance issues and bottlenecks on its financial platform and was looking for a DevOps partner to increase application performance, stability, and resilience, and reduce operational costs. DATAFOREST performed a technical audit of the current AWS infrastructure, created a bottleneck monitoring system, re-developed inefficient SQL queries and data pipelines, and implemented horizontal scaling and a microservice approach using Docker and Kubernetes.

1000%

performance boost

20%

cost optimization

Daniel Garner

CTO Flexium, FinTech company

View case study

Performance Optimization & Bottlenecks Elimination preview

The team of DATAFOREST is very skilled and equipped with high knowledge.

RedLeo: The All-in-One Financial Platform to Manage Business Payments.

Dataforest created a robust financial services platform named RedLeo to manage finance transactions. The platform, RedLeo, featured IBAN, SEPA, SWIFT payments, virtual cards, expense tracking, and team fund management. With TeslaPay and Stripe APIs, two-factor authentication, currency exchange, and enhanced security, Dataforest delivered a smooth, scalable solution fit for start-ups to enterprises.

top providers integrated

97%

payment processing success rate

View case study